Payment Arrangement or Extensions?
If approved, a payment extension will allow you to extend your bill due date by up to 30 days. Payment extensions are allowed for documented hardships only. A payment extension will put your account in a hold status, prevent late fees, and any disconnections during the extension period. A payment extension is valid for 30 days only and can not be renewed or extended.
A payment arrangement will allow you more time to pay your bill. Depending on the amount of your bill, you can split the payment over 90 days, 6 months, or up to a year.