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City News, Utility Department News|

September 19th, 2021 – Eutaw Alabama

Official Online Payment Provider

The City of Eutaw Website, is provided through a secure .gov domain name. To ensure that you are using the authorized online payment provider make sure to navigate in your address bar to https://pay.eutawal.gov which will take you to the EutawAL.gov website with the US Government Website Banner at the top of the page. You will see a listing of online services, which are currently approved by the City of Eutaw. If you utilize a search engine

DOXO IS NOT AN APPROVED ONLINE PAYMENT PROVIDER AND IS NOT SPONSORED BY OR ENDORSED BY THE CITY OF EUTAW.

BEWARE OF THIRD PARTY PAYMENT PROVIDERS

Office Staff have experienced issues assisting customers, as a result of making payments via third party services

If you do a web search for various combinations of Eutaw Water Bill Pay, one of the results you will see is from a company named “Doxo”. Doxo is one of the providers that have taken payments on behalf of the City of Eutaw Water Department. If you pay through Doxo, your money and payment are safe, and will eventually arrive by paper check. The City of Eutaw is not able to assist you with payments made to Doxo or other third party websites. We are not able to lookup your payment, verify any receipt, or to see any pending payments.

If you are going to use your bank’s online bill pay, or a third party service, please make sure that your payment is processed and mailed to the office before any late fee is applied or disconnection date is scheduled. The City of Eutaw is not responsible for delays which occur due to mailed payments, and office staff are not able to waive late fees or extend disconnection dates for customers who utilize other payment providers.

Free Technical Support

A few screen shots have been provided below to help you understand a few key parts of your web browser, and general terms. The navigation bar will directly send you to the website that you request. A Search Engine, such as Google, Bing, or Yahoo will show you search results based on what you type in. Generally, this is acceptable, and as the City’s website ages and is used more frequently, this will not continue to be as big of an issue. If you are unsure or need any assistance, please feel free to come by the office or give us a call. We are happy to help you with making online payments.

Notice in this screen capture, the address bar, circled in red at the top of the page has the padlock icon, https://www.eutawal.gov and also the “An Official Website of the United States Government…” banner at the top of the page. This is the correct way to navigate to a known website.
Notice, in this screen capture, this is what shows up when you do a Google search for pay.eutawal.gov notice the address bar, circled in red at the top and also notice the other results that appear crossed out with a red ‘x’.
Notice, in this screen capture, the Google search for ‘pay eutaw al water bill’ shows up with links for Doxo and also for Greene County Water. Please make sure you are using the address bar, and using the website pay.eutawal.gov in the address bar of your browser, not your search box.

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